At SLIMTOX, we strive to fulfill all orders promptly and efficiently. However, if there are any supply chain disruptions affecting our Wellington Dispatch Facility, we reserve the right to dispatch orders from our Australian warehouse.

This policy ensures that we can continue to provide timely delivery to our customers, even when unforeseen inventory issues arise. Orders shipped from our Australian warehouse will be sent via Standard International Shipping through the Australia Post & NZ Post delivery network at no extra cost.

SLIMTOX is not responsible for orders that have been delivered to the specified address but were not personally received by the recipient. Once delivered, any lost or missing orders become the responsibility of the addressee. Refunds or replacements will not be provided.

We (Slimtox Australia Pty Ltd), ship orders as soon as possible; however, this will not always be the same day that the order is placed. In general, please allow 1-3 business days for processing time and please note that during sale periods we may have additional delays. We do not guarantee delivery or shipment dates once your order has been despatched from our facility. All dates shown are estimated timeframes. Orders are shipped to the delivery address as entered by the customer when order is placed. 

Customers will receive an email confirming their order shortly after the order is placed. If customer does not receive this email confirmation, please double check any spam folders.

Slimtox Australia Pty Ltd trading as SLIMTOX, is not responsible / liable for lost or stolen packages that have delivery confirmation to the address that was provided. The customer accepts full responsibility to file any claim(s) or investigations direct with carrier for damaged, lost or stolen shipments.  Refunds or replacements will not be issued for a stolen parcel which has been confirmed delivered by the delivery service.

Customers are responsible for providing Slimtox Australia Pty Ltd with their correct daytime shipping address. If a package is returned or rejected, the customer will be contacted and will be required to pay for re-shipment postage.  No refund will be issued due to 'change of mind'. Slimtox Australia Pty Ltd does not take responsibility for any shipment delays by our carriers. No refunds/exchanges for shipping costs will be given in these cases.

If you purchased a 'Pre-Order' item, Pre-Order means the item is currently not in stock, so it will be processed and sent to you as soon as the stock arrives at our warehouse. Pre-Order dates are an estimate and not an exact date. ** 

Please triple check all shipping details listed is correct prior to completing your order. Once your order has left our warehouse, we are unable to make any changes. The address submitted on order is final.

We do not offer refunds/exchanges for "change of mind".

If you have any questions regarding shipping and/or shipment of orders, please email hello@slimtox.com.au. Please allow us 48 hours for us to investigate and respond to your enquiry.