IMPORTANT! Due to the health risks from tampering & compromised storage conditions all products purchased from SLIMTOX website are sold on a “No Return Basis”.

We accept refunds or exchanges in accordance with the Australian and Consumer Law Consumer Law. This enables you to return a product that is:

• Faulty
• Significantly different to those shown or described
• Unsafe due to damaged packaging

Refunds for change of mind, or any other matters mentioned here will be at the sole discretion of SLIMTOX Directors and will be processed via original payment method excluding postage costs (and bundle discounts) along with associated merchant fees and value of digital assets which have been downloaded and accessed. 

Refunds for orders that utilised a discount promotional code will have the discounted amount deducted from the refund total.

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Exceptions: Refunds, if approved, will be granted at the discretion of SLIMTOX Company Directors. Approved refunds may be issued through the original payment method, excluding postage costs and bundle discounts, Program E-guide ($35) plus merchant fees (9% order total) and restocking/cancellation fee of $40 per order. All amounts are in Australian Dollars.

Refunds will not be offered to orders placed prior to the commencement of a sale event or discounted price.

Refunds are not issued for inability to complete the program or any irritant contact dermatitis from wearing the transdermal patches. Please read our information before purchase to ensure our products are suitable for you.

We do not offer a money-back guarantee for weight loss due to the complex and highly individual nature of the process. It’s challenging for us to verify whether the program was followed as instructed.

The products alone will not lead to fat loss; success depends on your nutrition, portion control, and adherence to the allowed foods outlined in the program guide provided with all bundles. Additionally, fat loss may not always be reflected on the scale, so it's important to consider measurements as well. If you’re not seeing changes within the first week of Phase 2, please reach out to our team for support.

We strive to provide the best value to all our customers through our various sales events. Please note that we cannot offer refunds or apply sale prices to orders placed prior to the commencement of a sale event.

All sales and promotions are time-specific, and discounts cannot be retrospectively applied to past purchases.

We appreciate your understanding and encourage you to take advantage of future sales and promotions as they become available.

It is important to note that weight loss results can vary greatly from person to person due to individual differences, metabolism, genetics, lifestyle, and adherence to the program. While we are dedicated to assisting our customers in reaching their weight loss goals, we cannot guarantee specific outcomes for every individual.

Therefore, we have established the following policy regarding refunds for weight loss programs:

1. Non-Guarantee of Results: We do not guarantee weight loss outcomes for every customer. Our programs provide guidance, resources, and support, but the results ultimately depend on various factors beyond our control.
2. No Refunds for Lack of Results: We do not provide refunds to customers solely based on not achieving the desired weight loss results. Our programs require commitment, consistency, and adherence to the recommended guidelines to maximise the chances of success.
3. Customer Responsibility: Customers are responsible for actively participating in the program, following the provided instructions and maintaining a healthy lifestyle. Lack of compliance may affect the results.
4. Exceptions: Exceptions to this policy may be considered in rare circumstances and will be evaluated on a case-by-case basis. If a customer experiences extenuating circumstances that significantly impact their ability to participate in the program, they may reach out to our customer support team to discuss their situation.

If you have any questions, concerns, or would like to discuss your specific situation, please do not hesitate to contact our customer support team. We are here to assist you and provide guidance throughout your weight loss journey.

We appreciate your understanding of our refund policy. We are committed to assisting you on your journey to a healthier lifestyle and encourage your active participation and dedication to the program. Your success is important to us, and we are here to support you every step of the way.

We reserve the right to fulfil orders from our Australian facility if stock is unavailable at our Wellington branch. In such cases, all orders will be processed with the same care and attention as those fulfilled locally, ensuring product quality and delivery timelines remain consistent. There will be no additional shipping charges for orders fulfilled from Australia. By placing an order, you acknowledge and agree to these terms.

We do not offer a refund, replacement or exchange if you change your mind about a product or products you have purchased from SLIMTOX, so please choose what you wish to order carefully and make sure what you purchase is exactly what you need. 

Note: Digital Assets, Program Guides and other digital download files are NOT eligible for a refund after purchase. Any refunds that may be considered will be less the value of the digital content plus associated merchant fees.

If upon receiving your order, you find any discrepancies, kindly reach out to us within 24 hours of receiving the shipment. This will enable us to assist you promptly and facilitate the necessary arrangements for a replacement, return, or refund (if applicable).

If your order or part of is incorrect due to a processing error by SLIMTOX, we will replace it no charge or offer a full refund. 

SLIMTOX cannot accept for return any product if the packaging is damaged, the seal has been opened or the product used in any way, unless the product concerned is considered to be faulty after it is opened.

If you have allergies and food sensitivities, are on other prescribed medications, or have a history of adverse reaction to nutritional supplements, please check ingredients on all our products and seek advice from your own health care professional before purchasing our products.

Patches may cause a mild skin irritation, potentially leading to itching, redness, or blistering.

If irritation does occur, remove patch and try another area which is less sensitive and one that has had more exposure to the sun such as arms or shoulders. Limit patch wear to a maximum of 8 hours within a 24-hour timeframe.

Allow your skin to heal, and use a hydrocortisone 1%  cream to treat the rash (seek medical advice).

Refunds will not be issued for cases of Irritant Contact Dermatitis, as this condition typically arises from the gel adhesive rather than a product fault. Additionally, refunds will not be granted solely based on the recommendation of a healthcare professional.

Please email us at hello@slimtox.com.au or send us a message on our contact page if you have any queries.

All transactions are processed in Australian dollars.

Digital Guides are protected under the copyright act and cannot be reproduced without the consent of SLIMTOX Australia Pty Limited.

Refunds are not considered for Digital Program Guides.

Returned items must be approved by the Directors of SLIMTOX. If approval to return items has been granted, we will issue a return label for you to adhere to the return envelope.

Refunds or order cancellations cannot be processed solely based on advice from your healthcare professional to discontinue using our products.

If you are under medical supervision for a particular health condition or are taking prescribed medication, we strongly advise consulting your healthcare provider before purchasing any products from SLIMTOX. This precaution ensures your safety and well-being are prioritised.

Please reach out if you have any further questions or concerns.

We reserve the right to cancel any order and process a refund without any consultation or notice. If your order has been cancelled a notification will be issued to your email address.

Harassment is unacceptable and unreasonable behaviour which the company will not tolerate.

If any of our team members feel intimidated, abused, discriminated or harassed by customers via online forums or email, any orders placed will be cancelled immediately without notice.

Our goal is to provide a harassment-free work environment for all employees.